Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of newyorksfashion.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
Sukienka jest jeszcze piękniejsza niż na zdjęciu 💗 Piękne kolory idealne na lato. Noszę S ale wzięłam M i jest super 🙂
c***c –
I love this dress!! Looks super cute on and is very much like the picture. It is quite short but so am I so looks ok on but if be abit wary if you’re over 5ft5 as this is very short! Super cute tho
Customer –
it is a little big but i am usually a smaller size to what i got, the straps are adjustable which is good and it is very good for summer
Customer –
Same as the pictures, fast shipping
Customer –
love this dress. customer loved it. I will keep in store
T***n –
I love this dress so much I would highly recommend it. I got a large I believe and I have some room in it still but I like the oversized look of it I usually wear a size 8-10
Customer –
Perfect “dupe”. Great quality exactly like original
Customer –
Llego súper lindo, pensé que sería más corto en cuento lo vi pero no, está de tamaño Perfecto, demasiado bonito
K***s –
so frickin cute. fit perfectlyyyyy
U***m –
genuinely so cute, looks exactly like the picture and is not see through at all. if you’re debating getting this just do it. i live in the us and it came in like a week. feels so high quality and will be so cute in the summer.
Customer –
bien
Customer –
The dress is so gorgeous!! I’m 5’10, D cup, and got a large for reference. It’s actually long enough for someone my height and the color is absolutely like the picture. The only complaint is that the chest does fit a bit akward bc it’s meant for a smaller one. But other than that it’s absolutely perfect!!
K***s –
Okay well I had a feeling it wasn’t going to be exactly like the pictures because it’s a dupe but I believe the issue is I’m not a skinny tall model. The fabric is sheer and light. I wanted it for the summer to chill around hot summer days so it will serve its purpose but let’s keep it real: it’s so unflattering! I’m 5’2 125lbs. No chest. Wide back. Got the Large so it fits like a dress. A little loose at the top though but then again I don’t want to tie the strings too tight. The straps are adjustable via knot. Definitely a house dress. It’s nothing fancy and you can tell it’s low quality by how flat it is. Despite all of this 10/10 because I suspected this all along as an old time member & recovering AliExpress shopping addict. (I in fact relapsed but this has woken me up.) (It hasn’t.)
Customer –
This dress is very high quality and even has buttons on the back and a side zipper! Looks just like picture I have saved on pinterest