Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of newyorksfashion.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
It is solo beautiful, honestly, I did not expect it to be such a good quality, it came fast within one week I guess. Thank you so much I very pleased
Customer –
super dress, it’s so beautiful, it’s exactly what I want. Hahaha, I really like it. Full score recommendation
Customer –
What a dress that’s all i’m gonna say. Beyond my expectations. Very happy i got it and its completely the same as picture. I am speachless. ?????? Im 165cm a normaly size S (36) and suits me great. So sooo happy. Thank you seller!!!
М***а –
хорошее платье, качество отличное, пришло быстро, по ростовке тоже отлично🤌🏽 мой рост 172
Customer –
It’s really super beautiful, even better than I imagined. It’s amazing. I really like it. Thank you, seller
И***а –
заказала s ,подумала будет коротенькое на рост 173 ,но нет ,в самый раз ,широкое ,у кого рост 180 ,смело можете заказывать размер s
З***ч –
Очень красиво. Спасибо продавцу
Customer –
super beautiful dress with no color difference. You can contact the seller to determine the size.
A***a –
Good quality very cute
в***а –
очень красивое и женственное платье. ткань достаточно плотная, но в платье не жарко. на лето самое то. моя грудь 4-го размера в нем смотрится отлично!
Н***ч –
платье классное, спасибо за отзывы с фотками, на них ориентировалась)
T***e –
Je l’adore! Tout le monde autour de moi aussi. Je recommande à 100%.
К***а –
Полностью соответствует фото. Продавцу большое спасибо за качественные товар
Customer –
Хорошее платье. На рармер М платье брали S, сидит довольно свободно, можно было ещё меньше размер брать. Ткань приятная к телу, не тонкая)
С***а –
качество хорошее смотрится хорошо
E***o –
идеально. как на фото. размер совпадает…
Customer –
очень классное платье,покупайте,не пожалеете!!!!
Г***а –
крутое платье
Customer –
Платье хорошее, жаль только то, что не хлопок. Брала на свой 42 размер М, когда получила думала что очень громадный для меня, в итоге надела и село идеально!
Customer –
super beautiful dress that looks like cotton and linen material, with good drape and very loose fit. I am 165 centimeters tall, and the length of S’s dress is simply perfect.
К***ч –
отличное платье 🥰