Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of newyorksfashion.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
E***e –
So perfect! Fits like a glove. Very happy!! Arrived waaayyy earlier to US destination than predicted. Thank you!
Customer –
Love
Customer –
hermoso
Customer –
Una gran compra me queda super a mi medida es tan hermoso para una fecha muy especial 😍 lo recomiendo
Customer –
사진과 똑같아요. 정말 대만족이에요 가격이 저렴해서 사진과 드레스가 틀리지 않을까 했는데 전혀 그렇지가 않구 대 만족이에요. 이 스토어에서 자주 구매해야 겠어요. 의상이 정말 마음에 들어요~~
V***z –
Tenia mucho miedo, sobretodo por el precio, vamos por partes. El vestido es precioso me costo 32 EUROS (por dios una ganga) con descuento del vendedor, me cogí la talla 6 y por error pero bendito error ya que me queda exacto y la parte de abajo es elastica(tambien trasparenta un poco) y es suuuper largo tendre que cortar y arreglar a mi medida. Si teneis presupuesto muy bajo y quereis ir vestidas de novias ese dia os lo recomiendo, los detalles, lo bien que sienta, la espalda. Pesa un poquito (sera de tanta tela 😂cuando corte pesara menos) en fin si busca un vestido bueno, bonito y barato este es tu vestido y claro que te guste el tipo sirena. La calidad es justita por los cascos, pero es que por el precio tiene no puedes exigir más, juzgar vosotras mismas… Por lo menos este vendedor no ha engañado, imagen 100% real💯👍😍
M***z –
El Vestido es espectacular. estaba intentando comprar un vestido de Bodas y lo más económico que encontré eran 400 euros y no se acerca a la calidad de este vestido es hermoso
M***n –
el vestido igual que en la descripción, lo único que a tener en cuenta es que transparenta tienen que utilizar una en agua especial para que no pueda transparentar.
B***z –
Bello, perfecto…muy bien terminado
T***o –
Gorgeous beach bridal gown – easy to wear and elegant. It has an Audrey Hepburn classic appeal and is quite timeless. There are dainty pearls and silver sequins that do not quite show up in the photos, yet add a very attractive aesthetic. Definitely worth purchasing – a bargain for a quality gown.
D***e –
Buena cálida la tela súper chulo me encantó
Customer –
Beauty
a***r –
Todo bien gracias y es perfecto
E***s –
es hermoso tan como en la descripción
C***o –
muy contenta con mi pedido es hermoso y igual q la foto llegó rapidito muchas gracias
I***A –
Es demasiado hermoso, se los recomiendo! Las medidas son exactas y la tela de muy buena calidad!!
Customer –
Esta hermoso !! Vale la pena 100% 🥰 cómprenlo , no se van a arrepentir
Customer –
Excelente diseño muy hermoso el trabajo la talla es un poco grande para mi pero se puede ajustar y bordar más en la falda, colocar un forro en la falda . Lo recomiendo es precioso, muchas gracias
A***m –
J’aime tout simplement. Le 10 allait aussi mâché mais pas grave.
F***c –
Es un poco delgada la tela blanca, la parte de arriba es maravillosa, por el precio está bien.